Delivery
Delivery
Carefully delivered, from our home to yours.
From smaller homeware to substantial furniture, we choose the delivery service best suited to each piece and keep you informed along the way.
Homeware delivery
Delivery times are estimates from dispatch. Next-working-day delivery excludes weekends and bank holidays. Available services are shown at checkout according to your postcode and the items in your basket.
Homeware orders are sent with trusted parcel carriers including DPD, DHL and Royal Mail. Once dispatched, you will receive tracking and delivery updates from the selected carrier.
Furniture delivery
In-stock furniture is normally delivered within 7–10 working days. Our specialist courier will contact you to arrange a suitable date.
Service options
Before ordering
Please measure every gate, doorway, hallway, staircase and lift on the route into your home, allowing for packaging and turning space. Product dimensions are shown on each product page.
The service confirmed for your order determines where the piece will be placed and whether packaging removal is included. If access prevents delivery, a rebooking or collection charge may apply.
Made-to-order & pre-order
Made-to-order furniture
Current lead times are approximately 8–10 weeks and may vary with production schedules. Once your piece reaches our warehouse, it is quality checked before delivery is arranged with you.
Pre-ordered items
The expected arrival is shown on the product page or in your order details. If we are advised of a meaningful delay, we will contact you. Once stock arrives and passes our checks, you will receive dispatch or delivery-booking information.
If your order contains both in-stock and pre-ordered pieces, they may be sent separately depending on the items and delivery method.
Planning around delivery
If you cannot accept made-to-order furniture when it becomes ready, please tell us within 48 hours of our arrival email. If delivery cannot take place within 7–10 days, an £80 storage surcharge may apply.
Tracking & delivery updates
Parcel orders
You will receive a dispatch email followed by tracking information and, where available, a delivery window from the selected carrier. You can also check your order by signing into your Layered Lounge account.
Furniture orders
Our specialist courier or team will contact you directly when your furniture is ready to book. Please ensure the telephone number and email address on your order are correct.
Separate deliveries
Items with different lead times or delivery methods may arrive separately, so available pieces are not unnecessarily delayed. You will receive dispatch information for each shipment.
Changes & missed deliveries
Please contact us as soon as possible if you need to change a delivery address or arranged furniture delivery. We cannot guarantee changes once an order has entered the courier network.
Please ensure somebody is available to receive the order and the route into your home is clear. If nobody is available, access is unsuitable or a confirmed booking is postponed too late, a reasonable rebooking charge may apply to cover additional transport and handling.
If you need to amend or cancel a furniture order, contact us promptly. If it has already been allocated to a specialist delivery partner, a courier cancellation charge may apply for costs already incurred.
Damaged or missing deliveries
If an item arrives damaged, photograph the item and packaging, retain all packaging and contact us promptly with your order number.
If tracking shows a parcel as delivered but you cannot locate it, please first check any safe place, reception area, members of your household and immediate neighbours before contacting us.
Your statutory rights are not affected.
Need help with a delivery?
Our Customer Service team is available Monday to Friday, 9am–5pm, excluding bank holidays.
VISIT OUR
Showroom
Come visit us at our showroom where we have a small selection of items on show. Should you wish to see anything specific particularly items of furniture then do please call us first so that we may get the item ready for you.
Unit 8, Anamax Industrial Estate, Oxford Road, Gerrards Cross, Buckinghamshire, SL9 7BB
Mon - Fri, 9am - 5pm