Please contact us within 14 calendar days of receiving your furniture if it is not quite right for your home. The returns period begins on the day after delivery.

You only need to notify us within this period. Collection can take place later once arrangements have been made with our specialist furniture delivery partner.

Furniture returns must be approved by us before collection. Please do not arrange an independent furniture return without contacting us first.

Our returns promise includes furniture made to order from the standard choices available on our website, including fabric, finish, size, orientation and leg options.

This includes eligible made-to-order sofas, armchairs, footstools, dining chairs, bar stools, benches and tables.

Furniture made outside our standard options—such as custom dimensions, customers’ own fabric, altered proportions or a specially requested finish—cannot usually be returned for a change of mind.

This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

The applicable charge is per collection and will be confirmed before collection is arranged. It will normally be deducted from your refund.

Marble side tables that can be safely handled through our standard furniture service carry the standard £100 collection charge.

Returned furniture must be complete, clean and undamaged. It must not have been altered or used beyond what is reasonably necessary to inspect it and decide whether it is suitable for your home.

Furniture must be free from marks, stains, scratches, dents, odours, pet hair, smoke, food, drink or other signs of household use. All parts, fixings, instructions and accessories must be included.

Once you have requested a return, please stop using the furniture and take reasonable care of it until it is collected.

Where permitted by law, we may make a reasonable deduction if handling beyond what is necessary to inspect the furniture has caused a genuine reduction in its value. Any deduction will reflect the item’s actual condition and will not be applied automatically.

Where your order is delivered by our two-person service, please inspect it carefully while the delivery team is present. In particular, please check that you have received the correct item and that there is no visible damage.

Reporting an issue after the delivery team has left does not affect your legal rights, as some faults or damage may not be immediately apparent.

If you are unsure whether the furniture is right for your home and would prefer to retain its packaging during the 14-day returns period, please ask the delivery team to leave it with you.

Please retain the original packaging for 14 days where it has been left with you, as this provides the safest protection if the furniture needs to be returned.

If our delivery team removes the packaging as part of your chosen delivery service, its absence will not prevent you from requesting a return. The applicable collection charge includes the normal protective wrapping required for collection.

If specialist packaging or a protective crate was left with you but has not been retained, an additional re-crating charge may apply. We will confirm this before collection, and any charge will reflect the direct cost of preparing the furniture for safe transport.

Before collection, the furniture must be clean, dry, ready to collect and safely accessible. If a collection cannot be completed because the item is not ready or access is unavailable, a failed collection or rebooking charge may apply.

Due to the weight and delicate nature of marble and stone, these pieces must be returned using our approved specialist furniture carrier.

Marble coffee tables require a specialist two-person collection service and carry a £150 change-of-mind collection charge. Marble side tables that can be safely handled through our standard service carry the standard £100 charge.

Please do not arrange an independent return of marble or stone furniture without agreeing the arrangements with us first.

Our furniture returns policy and the collection charges shown on this page apply to furniture delivered to UK mainland addresses only.

Furniture delivered to Northern Ireland, the Isle of Wight, the Scottish Islands, the Channel Islands or another non-mainland location is not covered by our standard furniture collection service. Please contact us before ordering if you would like to discuss delivery and potential return arrangements for one of these locations.

This geographical restriction applies to our change-of-mind furniture returns service. It does not affect your statutory rights where furniture is faulty, damaged, incorrect or not as described.

Please contact us as soon as possible if your furniture appears damaged, develops a fault, is incorrect or is not as described.

Include your order number, a description of the issue and clear photographs of the furniture and packaging where possible. This helps us assess the problem and determine the most appropriate resolution.

Where an issue is confirmed, we will arrange the appropriate repair, replacement, collection or refund in accordance with your statutory rights. You will not be charged for collection or any necessary return packaging where Layered Lounge is responsible for the return.

Once your furniture has been collected and inspected, your refund will be issued to the original payment method within the timescales required by law.

For change-of-mind returns, the agreed collection charge and any previously confirmed direct re-crating cost will be deducted from the refund.

If you exercise an applicable statutory cancellation right, we will refund the cost of our least expensive standard delivery service where required by law. Additional amounts paid for upgraded delivery services are not normally refundable.

Our 14-day made-to-order furniture returns promise is an additional benefit provided by Layered Lounge and does not replace or restrict your statutory rights.

Genuinely bespoke furniture made outside our standard options may be excluded from change-of-mind cancellation rights. Your statutory rights remain unaffected where any item is faulty, damaged, incorrect, not as described or not fit for an expressly agreed purpose.