Privacy & Cookie Policy

Thank you for choosing to shop at Layered Lounge. In sharing your personal information we hope you benefit from an excellent shopping experience with us.

This Privacy Policy should help you to understand how we use your personal data and who we share it with. It applies if you you visit, use, or make a purchase or other transaction with us via the Layered Lounge website, via telephone or within our showroom or at any other event you come into contact with us at.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Layered Lounge is a UK-based privately owned limited company and operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Layered Lounge website is powered by Shopify, which enables us to provide the Services to you.

We collect personal data in a number of ways, including when you provide it directly to us and when it is collected automatically as you use our Website.

When you interact with us, you may provide personal data such as your name, email address, telephone number, billing and delivery address, payment details, account login information and the content of any messages you send to us.

When you visit our Website, we automatically collect certain technical and usage information, including your IP address, device type, browser type, operating system, pages viewed, interactions with the Website and information collected through cookies and similar technologies.

We may also collect information about your marketing preferences, purchase history and how you engage with our emails and advertisements.

Under applicable laws, you have the right to access, rectify or delete your personal data. You can exercise these rights by contacting us however some rights may be limited by our legal obligation to keep some information that we are required to have by law. We will let you know if this is the case and will then only use that data for those purposes.

Please do contact us if you have any questions regarding your personal data. You can see how to contact us below.

We use your personal data to operate our business and provide you with the best possible experience. This includes using your data to process and fulfil orders, manage your account, respond to enquiries, provide customer support and communicate with you about your purchases.

We also use personal data to improve our Website and services, understand how customers use our Website, personalise content, recommend products, measure the effectiveness of our marketing and ensure the security and integrity of our systems.

In some cases, we are required to use your data to comply with legal or regulatory obligations, such as accounting and tax requirements or responding to lawful requests from authorities.

Data protection law requires us to have a lawful basis for processing your personal data. Depending on the circumstances, we rely on one or more of the following:

We process personal data where it is necessary to perform a contract with you, for example when you place an order or create an account.

We process certain data where you have given your consent, such as when you sign up to receive marketing emails. You may withdraw your consent at any time.

We process some data to comply with legal obligations, including record-keeping and regulatory requirements.

We also process personal data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. These legitimate interests include operating and improving our Website, understanding customer behaviour, preventing fraud, ensuring security, and promoting our products in a relevant and proportionate way. We carry out assessments to ensure this processing is fair and balanced.

We may contact you with marketing communications about Layered Lounge products, services and offers.

We will only send you direct marketing emails where you have consented to receive them or where permitted by law, such as when you are an existing customer and the marketing relates to similar products or services. You can unsubscribe from marketing emails at any time by using the link included in our emails or by contacting us directly.

In addition to direct marketing, we may use information about how you interact with our Website, products and marketing to better understand what is of interest to our customers and to display more relevant content and advertising. This type of processing is carried out on the basis of our legitimate interests and is designed to be proportionate and non-intrusive. You have the right to object to this processing at any time.

When you visit our Website, we use cookies and similar technologies, such as pixels and tags, to improve functionality, analyse usage and deliver relevant content and advertising.

Cookies are small text files stored on your device that allow our Website to recognise your device and remember information about your visit. Some cookies are essential for the Website to function properly, such as those that enable secure access, shopping basket functionality and payment processing. These cookies are always active and do not require your consent.

Other cookies help us understand how visitors use our Website and allow us to improve its performance and usability. We may also use cookies to remember your preferences and provide a more personalised experience.

Marketing cookies are used to help make our advertising more relevant to you and to measure the effectiveness of our campaigns. Where required by law, these cookies will only be placed with your consent. In limited circumstances, we may rely on legitimate interests for certain non-intrusive marketing analysis, and you can object to this at any time.

Some cookies are placed by third parties, such as analytics providers, advertising partners and social media platforms. These third parties process data in accordance with their own privacy policies.

You can manage or change your cookie preferences at any time through our cookie management tool or by adjusting your browser settings. Please note that disabling cookies may affect how the Website functions.

Some of our service providers may process personal data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions or contractual protections, to ensure your data remains protected.

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

You have rights under data protection law in relation to your personal data. These include the right to access your data, request correction of inaccurate data, request erasure, restrict or object to processing (including marketing based on legitimate interests), request data portability and withdraw consent at any time.

If you wish to exercise any of these rights, please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.

We may update this Privacy & Cookie Policy from time to time to reflect changes in law, technology or our business practices. Any updates will be published on this page.